Returns & Exchanges

At MASA Chips, we stand behind the quality of our tallow-fried chips and want you to be completely satisfied with every crunch. Due to the perishable nature of our products, we offer a 30-day satisfaction guarantee to ensure you have the best snacking experience possible.

Return Process

• 1.
  Contact Support

  Email our customer care team at [email protected] within 30 days of receiving your order with your order number and a brief description of the issue.

• 2.
  Quality Review

  For damaged or defective items, please attach a photo of the packaging and the chips so our quality control team can investigate the batch.

• 3.
  Resolution Selection

  Once your request is processed, you can choose between a full refund to your original payment method or a fresh replacement shipment at no extra cost.

• 4.
  No Return Necessary

  To minimize environmental impact and maintain food safety standards, you do not need to ship the physical product back to us; please dispose of it or compost the packaging.